Preamble 

The mission of St. John the Baptist’s College of Education in Nedumkunnam, Kottayam is to provide a safe, equitable, and tranquil learning environment. A Grievance Redressal Cell (GRC) was formed at the university in accordance with University Grants Commission norms in order to safeguard the human rights of all students and to maintain a happy, cozy, and safe environment on campus.  

1.0 objectives
1. To create a welcoming, safe space where students can voice their complaints without fear of retaliation or being victimized.
2. To keep up a thorough, well-defined, transparent, and unambiguous grievance redressal mechanism.
3. To specify the grievance redressal committee’s duties and responsibilities.
4. To guarantee a just, equitable, and timely resolution of complaints. 

2.0 Grievance 

Grievance is an allegation or a complaint for actual or perceived wrongs. Grievance includes the definition in UGC Regulations under clause 2(f) of the Gazette Notification No.14-4/2012(CPP-11) dated December, 2012 and shall comprise the following. 

2.1 Grievance related to academic life

 ● Attendance in curricular and co-curricular aspects. And Internal marks related     complaints

 ● Students life in campus 

● Provisions of educational, co-curricular and extension opportunities. 

2.2 Grievance related to administrative matters 

● Admission 

● Fee payment 

● Scholarship 

● Transparency and access 

● Certificates and documents 

● Institute- University liaison. 

2.3 Grievance related to infrastructural resources 

● Provisions of student amenities 

● Inclusive access to educational resources 

● Access to facilities: Library, Laboratories, Sports and Cultural facilities, Hostel gymnasium and Cafeteria. 

2.4 Others

Students may file their grievances regarding both academic and non-academic issues involving: 

● Timely issuance of duplicate certificates, transfer certificates, conduct certificates and other documents linked to exams and scholarships
● Specific issues with infrastructure facilities, canteen, and toilet maintenance. ● Payment and fees for various lab and library items, along with other financial concerns. 

● Any other issues that affect the staff and students’ health are also taken into consideration. 

3.0 Grievance Committee \ICC

A grievance committee will be constituted having the following members 

1. Principal 

2. Dean Student Affairs- UG- B.Ed (first year)

3. Dean Student Affairs- UG- B.Ed (second year) 

4. Dean Student Affairs – PG M.Ed (first year)

5. Dean Student Affairs- PG M.Ed (second year)

5. President- student quality assurance cell(SQAC )

6. Vice President- student quality assurance cell(SQAC) 

7. Secretary- student quality assurance cell(SQAC )

3.1 Roles/ Responsibilities: 

1. To    adhere to the institution’s rules and regulations and uphold the principles of natural justice in redressing grievances.

2.Make diligent efforts to resolve grievances within a time frame of 7 working days.

3.To Report resolved grievances to the Principal.

4.To Provide a copy of the report to the individuals affected by the grievance.

5.To Convene meetings as necessary.

4.1 Procedure For Lodging Grievance

Step 1

students to submit formal complaints or grievances. Offering the option to submit grievances anonymously can be beneficial for students who may have concerns but prefer not to disclose their identity.

• The students can lodge their grievance through online mechanism in the link sjbcollege@gmail.com
• The students may feel free to drop their grievance in (can be anonymous if required) in the grievance/suggestion box

Step 2

The grievance cell will act upon those cases which have been forwarded along with the necessary documents.

Step 3

Mechanism

Upon receiving a grievance form, the committee will review the reported issue and provide a fair and unbiased resolution

4.2 Redressal Mechanism

• Any grievance / complaint raised by a student, whether individually or collectively with other students, and having general applicability or a collective nature, is subject to consideration by the grievance redressal cell.
• After receiving the grievance/complaint /application, the committee will evaluate if the situation merits further inquiry and will take prompt action.
• Grievance redressal cell is expected to mediate between the compliant and defendant who is the target of the complaint.
• Grievance redressal cell shall consider redressing of a grievance within 7 working days.
• The cell will report the authority about instances it handled and if necessary, seek advice from higher authorities. 

1. Innovation cell

2. Catholic students movement (CSM)

The Catholic Students Movement (CSM) aims to foster a holistic development of all the students, integrating their faith with their academic and social lives. CSM strives for the spiritual and value-based development of all the students. Faculty members and students from various departments serve as office bearers. All the catholic students of the college shall be ordinary members of CSM and all the catholic members of the staff shall be honorary.

Objectives

• Deepening students’ relationship with God through prayer, reflection, and participation in liturgical activities.
• Promoting a strong Catholic identity and fostering a sense of belonging to the Church community.
• Promoting a holistic approach to education that integrates faith and reason.
• Developing a sense of social responsibility and commitment to serving others.
•  Promoting justice, peace, and solidarity among students.
• Encouraging involvement in community service and social action initiatives.
• Cultivating leadership skills among students to empower them to become agents of change.

Activities

• Regular Mass attendance and participation.
• Bible study and reflection groups
• Retreats and spiritual exercises
• Leadership training workshops
• Christmas Celebration