Preamble 

The mission of St. John the Baptist’s College of Education in Nedumkunnam, Kottayam is to provide a safe, equitable, and tranquil learning environment. A Grievance Redressal Cell (GRC) was formed at the university in accordance with University Grants Commission norms in order to safeguard the human rights of all students and to maintain a happy, cozy, and safe environment on campus.  

1.0 objectives
1. To create a welcoming, safe space where students can voice their complaints without fear of retaliation or being victimized.
2. To keep up a thorough, well-defined, transparent, and unambiguous grievance redressal mechanism.
3. To specify the grievance redressal committee’s duties and responsibilities.
4. To guarantee a just, equitable, and timely resolution of complaints. 

2.0 Grievance 

Grievance is an allegation or a complaint for actual or perceived wrongs. Grievance includes the definition in UGC Regulations under clause 2(f) of the Gazette Notification No.14-4/2012(CPP-11) dated December, 2012 and shall comprise the following. 

2.1 Grievance related to academic life

 ● Attendance in curricular and co-curricular aspects. And Internal marks related     complaints

 ● Students life in campus 

● Provisions of educational, co-curricular and extension opportunities. 

2.2 Grievance related to administrative matters 

● Admission 

● Fee payment 

● Scholarship 

● Transparency and access 

● Certificates and documents 

● Institute- University liaison. 

2.3 Grievance related to infrastructural resources 

● Provisions of student amenities 

● Inclusive access to educational resources 

● Access to facilities: Library, Laboratories, Sports and Cultural facilities, Hostel gymnasium and Cafeteria. 

2.4 Others

Students may file their grievances regarding both academic and non-academic issues involving: 

● Timely issuance of duplicate certificates, transfer certificates, conduct certificates and other documents linked to exams and scholarships
● Specific issues with infrastructure facilities, canteen, and toilet maintenance. ● Payment and fees for various lab and library items, along with other financial concerns. 

● Any other issues that affect the staff and students’ health are also taken into consideration. 

3.0 Grievance Committee \ICC

A grievance committee will be constituted having the following members 

1. Principal 

2. Dean Student Affairs- UG- B.Ed (first year)

3. Dean Student Affairs- UG- B.Ed (second year) 

4. Dean Student Affairs – PG M.Ed (first year)

5. Dean Student Affairs- PG M.Ed (second year)

5. President- student quality assurance cell(SQAC )

6. Vice President- student quality assurance cell(SQAC) 

7. Secretary- student quality assurance cell(SQAC )

3.1 Roles/ Responsibilities: 

1. To    adhere to the institution’s rules and regulations and uphold the principles of natural justice in redressing grievances.

2.Make diligent efforts to resolve grievances within a time frame of 7 working days.

3.To Report resolved grievances to the Principal.

4.To Provide a copy of the report to the individuals affected by the grievance.

5.To Convene meetings as necessary.

4.1 Procedure For Lodging Grievance

Step 1

students to submit formal complaints or grievances. Offering the option to submit grievances anonymously can be beneficial for students who may have concerns but prefer not to disclose their identity.

• The students can lodge their grievance through online mechanism in the link sjbcollege@gmail.com
• The students may feel free to drop their grievance in (can be anonymous if required) in the grievance/suggestion box

Step 2

The grievance cell will act upon those cases which have been forwarded along with the necessary documents.

Step 3

Mechanism

Upon receiving a grievance form, the committee will review the reported issue and provide a fair and unbiased resolution

4.2 Redressal Mechanism

• Any grievance / complaint raised by a student, whether individually or collectively with other students, and having general applicability or a collective nature, is subject to consideration by the grievance redressal cell.
• After receiving the grievance/complaint /application, the committee will evaluate if the situation merits further inquiry and will take prompt action.
• Grievance redressal cell is expected to mediate between the compliant and defendant who is the target of the complaint.
• Grievance redressal cell shall consider redressing of a grievance within 7 working days.
• The cell will report the authority about instances it handled and if necessary, seek advice from higher authorities.